Refunds & Returns
Refunds & Return Policy
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned product. The quality check process may take 1 to 2 days from the date we receive the returned item. We will notify you of the result as soon as the quality check is complete.
As a refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, mailed to your address.
Reimbursed time frame post quality check:
Refund Voucher: 24 Hours
Bank Transfer24 – 48 hours
What is a Refund Voucher?
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned.
You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0. A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.
How do I use my Refund Voucher?
If you have been issued a Refund Voucher, you will receive a discount voucher code via email.
Please enter this code in the discount code box and click “Apply Code” during checkout at payment step. A corresponding deduction will be applied to your total amount.
If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.
I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).
You will have 7 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at +92 313 8837056 which is available 24/7
Returning an item is simple, just follow the steps mentioned below:
- Check if your product meets all requirements
- Call the helpline and request a return
- Fill out the return form
- Arrange product pick up or drop off
- Your returned item will be Quality Checked
- If validated and Quality Check passes, you will be refunded for the item
How to Request a Return?
You can request to initiate a return by contacting our helpline at +92 3138837056 or [email protected] to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product.
Please be prepared to give the following pieces of information
- Your order number.
- The reason for the return.
- The method of refund that you would like and the necessary information associated (bank account number, etc.)
- Where and when the product should be picked-up
Note: For pick-ups, we will make 3 attempts to pick-up the product. Please make sure to be available for a scheduled pickup to make things easier for you.
Can I request a replacement rather than a refund?
If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can use it to buy a similar product or a different product on yourself using the amount originally paid for the returned item.
If my returned product is not validated for return, how am I informed?
If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Note: We will make 3 attempts to return the product to you. Please make sure to be available for a scheduled delivery.